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- <template>
- <div class="box">
- <div class="title">
- <img src="" alt class="logo" />
- <span class="title-hn">人工客服</span>
- </div>
- <div id="content" class="content">
- <div v-for="(item,index) in info" :key="index">
- <div class="info_r info_default" v-if="item.type == 'leftinfo'">
- <span class="circle circle_r"></span>
- <div class="con_r con_text">
- <div>{{item.content}}</div>
- <div v-for="(item2,index) in item.question" :key="index">
- <div class="con_que" @click="clickRobot(item2.content,item2.id)">
- <div class="czkj-question-msg">
- {{item2.index}}
- {{item2.content}}
- </div>
- </div>
- </div>
- </div>
- <div class="time_r">{{item.time}}</div>
- </div>
- <div class="info_l" v-if="item.type == 'rightinfo'">
- <div class="con_r con_text">
- <span class="con_l">{{item.content}}</span>
- <span class="circle circle_l">
- <img src class="pic_l" />
- </span>
- </div>
- <div class="time_l">{{item.time}}</div>
- </div>
- </div>
- </div>
- <div class="setproblem">
- <textarea
- placeholder="请输入您的问题..."
- style="height: 68px;width: 100%;resize:none;padding-right:80px;outline: none;border-color:#ccc;border-radius:5px;"
- id="text"
- v-model="customerText"
- @keyup.enter="sentMsg()"
- ></textarea>
- <el-button @click="sentMsg()" class="buttonsend">
- <span style="vertical-align: 4px;">发送</span>
- </el-button>
- </div>
- </div>
- </template>
- <script>
- export default {
- data() {
- return {
- customerText: "",
- info: [
- {
- type: 'leftinfo',
- time: this.getTodayTime(),
- name: "robot",
- content:"您好,欢迎使用!",
- question: [
- { id: 1, content: "客户资料完善后是由谁来审批", index: 1 },
- { id: 2, content: "客户资料审批一直不通过", index: 2 },
- { id: 3, content: "客户资料审批需要多长时间", index: 3 },
- {id: 4,content: "注册网站时需要一次填写完所有的客户资料吗",index: 4 },
- { id: 5, content: "注册时使用的手机号变更怎么办", index: 5 }
- ]
- }
- ],
- timer: null,
- robotQuestion: [
- { id: 1, content: "客户资料完善后是由谁来审批", index: 1 },
- { id: 2, content: "客户资料审批一直不通过", index: 2 },
- { id: 3, content: "客户资料审批需要多长时间", index: 3 },
- { d: 4, content: "注册网站时需要一次填写完所有的客户资料吗", index: 4 },
- { id: 5, content: "注册时使用的手机号变更怎么办", index: 5 },
- ],
- robotAnswer: [
- { id: 1,content:"答案客户资料完善后是由谁来审批,答案客户资料完善后是由谁来审批,答案客户资料完善后是由谁来审批",index: 1},
- { id: 2, content: "测试", index: 2 },
- { id: 3, content: "测试", index: 3 },
- { id: 4,content: "3333333",index: 4 },
- { id: 5, content: "44444444", index: 5 },
- ]
- }
- },
- created() {
- this.showTimer();
- },
- methods: {
- // 用户发送消息
- sentMsg() {
- clearTimeout(this.timer)
- this.showTimer()
- let text = this.customerText.trim()
- if (text != '') {
- var obj = {
- type: 'rightinfo',
- time: this.getTodayTime(),
- content: text,
- }
- this.info.push(obj)
- this.appendRobotMsg(this.customerText)
- this.customerText = ''
- this.$nextTick(() => {
- var contentHeight = document.getElementById('content')
- contentHeight.scrollTop = contentHeight.scrollHeight
- })
- }
- },
- // 机器人回答消息
- appendRobotMsg(text) {
- clearTimeout(this.timer)
- this.showTimer()
- text = text.trim()
- let answerText = ''
- let flag;
- for (let i = 0; i < this.robotAnswer.length; i++) {
- if (this.robotAnswer[i].content.indexOf(text) != -1) {
- flag = true
- answerText = this.robotAnswer[i].content
- break
- }
- }
- if (flag) {
- let obj = {
- type: "leftinfo",
- time: this.getTodayTime(),
- name: "robot",
- content: answerText,
- question: [],
- }
- this.info.push(obj)
- } else {
- answerText = "您可能想问:"
- let obj = {
- type: 'leftinfo',
- time: this.getTodayTime(),
- name: "robot",
- content: answerText,
- question: this.robotQuestion,
- }
- this.info.push(obj)
- }
- this.$nextTick(() => {
- var contentHeight = document.getElementById('content')
- contentHeight.scrollTop = contentHeight.scrollHeight
- })
- },
- sentMsgById(val, id) {
- clearTimeout(this.timer)
- this.showTimer()
- let robotById = this.robotAnswer.filter((item) => {
- return item.id == id;
- })
- let obj_l = {
- type: 'leftinfo',
- time: this.getTodayTime(),
- name: 'robot',
- content: robotById[0].content,
- question: [],
- };
- let obj_r = {
- type: 'rightinfo',
- time: this.getTodayTime(),
- name: 'robot',
- content: val,
- question: [],
- };
- this.info.push(obj_r)
- this.info.push(obj_l)
- this.$nextTick(() => {
- var contentHeight = document.getElementById('content')
- contentHeight.scrollTop = contentHeight.scrollHeight
- })
- },
- // 点击机器人的单个问题
- clickRobot(val, id) {
- this.sentMsgById(val, id)
- },
- // 结束语
- endMsg() {
- let happyEnding = {
- type: 'leftinfo',
- time: this.getTodayTime(),
- content: "退出",
- question: [],
- };
- this.info.push(happyEnding)
- this.$nextTick(() => {
- var contentHeight = document.getElementById('content')
- contentHeight.scrollTop = contentHeight.scrollHeight
- })
- },
- showTimer() {
- this.timer = setTimeout(this.endMsg, 1000*60)
- },
- getTodayTime() {
- // 获取当前时间
- var day = new Date()
- let seconds = day.getSeconds()
- if (seconds < 10) {
- seconds = "0" + seconds
- } else {
- seconds = seconds
- }
- let minutes = day.getMinutes()
- if (minutes < 10) {
- minutes = "0" + minutes
- } else {
- minutes = minutes
- }
- let time =
- day.getFullYear() +
- "-" +
- (day.getMonth() + 1) +
- "-" +
- day.getDate() +
- " " +
- day.getHours() +
- ":" +
- minutes +
- ":" +
- seconds
- return time
- }
- }
- }
- </script>
- <style scoped>
- .box {
- width: 100%;
- height: 500px;
- background-color: #fafafa;
- position: relative;
- padding: 20px;
- }
- #content {
- height: 340px;
- overflow-y: scroll;
- font-size: 14px;
- width: 100%;
- }
- .circle {
- display: inline-block;
- width: 34px;
- height: 34px;
- border-radius: 50%;
- background-color: #eff1f3;
- }
- .con_text {
- color: #333;
- margin-bottom: 5px;
- }
- .con_que {
- color: #1c88ff;
- height: 30px;
- line-height: 30px;
- cursor: pointer;
- }
- .info_r {
- position: relative;
- }
- .circle_r {
- position: absolute;
- left: 0%;
- }
- .pic_r {
- width: 17px;
- height: 17px;
- margin: 8px;
- }
- .con_r {
- display: inline-block;
- width: 55%;
- min-height: 55px;
- background-color: #e2e2e2;
- border-radius: 6px;
- padding: 10px;
- margin-left: 40px;
- }
- .time_r {
- margin-left: 45px;
- color: #999999;
- font-size: 12px;
- }
- .info_l {
- text-align: right;
- color: #ffffff;
- color: #3163C5;
- margin-top: 10px;
- }
- .pic_l {
- width: 13px;
- height: 17px;
- margin: 8px 10px;
- }
- .time_l {
- margin-right: 45px;
- color: #999999;
- font-size: 12px;
- margin-top: 5px;
- }
- .con_l {
- display: inline-block;
- width: 220px;
- min-height: 51px;
- background-color: #3163C5;
- border-radius: 6px;
- padding: 10px;
- text-align: left;
- color: #fff;
- margin-right: 5px;
- }
- #question {
- cursor: pointer;
- }
- .setproblem {
- width: 90%;
- height: 68px;
- background-color: #ffffff;
- position: relative;
- margin-top: 20px;
- padding-bottom: 20px;
- }
- .setproblem textarea {
- margin-bottom: 10px;
- color: #999999;
- padding: 10px;
- box-sizing: border-box;
- }
- .buttonsend {
- background: #3163C5;
- opacity: 1;
- border-radius: 4px;
- font-size: 10px;
- color: #ffffff;
- position: absolute;
- right: -10%;
- top: 30%;
- cursor: pointer;
- border: none;
- }
-
- .czkj-item-title {
- line-height: 25px;
- border-bottom: 1px solid #ccc;
- padding-bottom: 5px;
- margin-bottom: 5px;
- }
-
- .czkj-item-question {
- cursor: pointer;
- display: block;
- padding: 8px;
- position: relative;
- border-bottom: 1px dashed #ccc;
- line-height: 20px;
- min-height: 20px;
- overflow: hidden;
- }
-
- .czkj-question-msg {
- float: left;
- font-size: 14px;
- color: #3163C5;
- }
- </style>
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