在客户服务交互中利用大型语言模型的 5 个用例_了解大语言模型的用例

目录

5 Use Cases to Leverage Large Language Models in Customer Service Interactions在客户服务交互中利用大型语言模型的 5 个用例

What is a Large Language Model什么是大型语言模型

Contextual Response Generation 上下文响应生成

Triage and Categorization 2. 分类和分类

Quick automated self-help responses 快速自动自助响应

Knowledge Base Integration 知识库集成

5 Use Cases to Leverage Large Language Models in Customer Service Interactions
在客户服务交互中利用大型语言模型的 5 个用例

Customer service is the lifeblood of any successful business. Excellent customer service fosters customer loyalty, strengthens relationships, and boosts a brand’s reputation. Yet, with a huge volume of customer inquiries in the digital age, providing prompt and personalized responses can be a challenge. This is where Large Language Model (LLM) can help.
客户服务是任何成功企业的命脉。卓越的客户服务可以培养客户忠诚度，加强关系并提高品牌声誉。然而，随着数字时代客户查询量巨大，提供及时和个性化的回复可能是一个挑战。这就是大型语言模型（LLM）可以提供帮助的地方。

Large Language Models can improv