ai电销机器人系统搭建开发-通话模块_ai电话机器人开发

通话相关

某任务的通话记录列表

接口：POST v1/task/query_done_task_phones

data

参数 类型 示例 解释 required

task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes

page int 1 页码 yes

id string b1e91cb9-597cc-a5d25c339a99 通话记录的id no

levels array [[0, 100], [100, 500]] 评分等级对应的评分区间 no

keyword string 18651683344 被叫号码 no

bills array [0, 200] 通话时间(秒) no

rounds array [0, 5] 交互次数 no

tags array [1bcecc13-e873-499c-913c-d9246a898180] 标签的id no

start_at string 2019-05-23 23:59:59 开始时间 no

end_at string 2019-05-23 23:59:59 结束时间 no

返回

{

"data": [{ // 通话记录列表

"tags": [ // 本次通话被打上的子标签列表

{

"id": "ee109a20-6b98-4463-94fe-ea730e2188c7", // 子标签id

"name": "脏话", // 子标签名称

"description": "脏话",

"color": "#2d8cf0", // 子标签颜色

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"status": true, // 子标签状态

"created_at": "2020-03-06 21:55:56",

"updated_at": "2020-03-06 21:55:56",

"pivot": { // 子标签 - 母标签 的关联关系记录

"taggable_id": "80599bfe-7027-412f-adec-1f24075219ca",

"tag_id": "ee109a20-6b98-4463-94fe-ea730e2188c7",

"created_at": "2020-03-06 22:32:37",

"updated_at": "2020-03-06 22:32:37"

},

"tag_groups": [ // 此标签属于的母标签

{

"id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"name": "无意向",

"created_at": "2020-03-06 21:54:58",

"updated_at": "2020-03-06 21:54:58",

"tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd" // 母标签属于的业务场景

}

]

}

],

"tag_groups": [ // 命中的母标签列表

{

"id": "f7eba8dd-3721-4e15-b197-6b0c16639eec",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"name": "有意向",

"created_at": "2020-03-06 21:54:51",

"updated_at": "2020-03-06 21:54:51",

"tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"

},

{

"id": "f7eba8dd-3721-4e15-b197-6b0c16639eec",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"name": "有意向",

"created_at": "2020-03-06 21:54:51",

"updated_at": "2020-03-06 21:54:51",

"tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd",

},

{

"id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"name": "无意向",

"created_at": "2020-03-06 21:54:58",

"updated_at": "2020-03-06 21:54:58",

"tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"

},

],

"operator_name": "联通", // 运营商

"id": "6d44d2f4-90f9-4621-8c77-e5e70c810623", // 本次通话记录的id

"task_id": "234cdcac-501c-47b5-9c06-47a658f363b8",// 任务id

"group_id": 299, // 话术组id

"callid": "d6a577d4-7180-11e9-80bd-7fed30fcff3f",

"score": 0, // 通话得分

"callee": "18810495721", // 被叫号码

"caller_number": "300708", // 主叫号码

"duration": 60080,

"error_code": 0,

"gender": 1, // 性别

"level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",

"calldate": "2019-05-08 19:02:58",

"bill": 31319, // 通话时间ms

"hangupcause": "NORMAL_CLEARING",

"hangupdate": "2019-05-08 19:03:58",

"answerdate": "2019-05-08 19:03:26",

"recordfile": "/mnt/smartivr/recordings/2019-05-08/18810495721.299.19-03-27.d6a577d4-7180-11e9-80bd-7fed30fcff3f.wav", // 全程通话录音在硬盘里的位置

"bridge_callid": null,

"bridge_number": null,

"bridge_calldate": null,

"bridge_answerdate": null,

"hangup_disposition": 1, // 挂断方

"created_at": "2019-05-08 19:03:27",

"updated_at": "2019-05-08 19:03:59",

"rounds": 0, // 通话轮数

"level_name": "D级(无意向)",

"bredge_number": null,

"read_at": "2020-03-06 23:06:46", // 查看时间

"province_id": 3, // 省id

"city_id": 12, // 市id

"operator": 2, // 运营商

"level": { // score对应评分等级

"id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",

"name": "D级",

"alias": "无意向",

"color": "#000"

},

"gender_str": "未知", // 性别

"hangup_disposition_str": "AI", // 挂断方

"city": { // 被叫号码的归属地

id: 12

pid: 3

city: "南京"

area_code: "025"

post_code: "210000"

created_at: "2019-05-09 09:08:45"

updated_at: "2019-05-09 09:08:45"

},

"province": {// 被叫号码的归属地

"id": 3,

"pid": null,

"city": "江苏",

"area_code": "0519",

"post_code": "213000",

"created_at": "2019-05-09 09:08:45",

"updated_at": "2019-05-09 09:08:45"

},

}],

"total": 1, // 总计多少条数据

"last_page": 1 // 总计多少页（每页15条）

}

字段说明 1.评分等级需要自己请求，接口在其他中； 2.标签需要自己请求，接口在其他中；

某任务的电话号码

接口：GET v1/task/number

params

参数 类型 示例 解释 required

task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes

page int 1 页码 yes

status array [0 ,1] 号码的状态 no

keyword string 18651683344 被叫号码 no

type array [‘lt’, ‘dx’, ‘yd’] 运营商 no

call_history int 1 是否要呼叫记录[不传或者传0为不要] No

status：

0等待呼叫、1呼叫成功、2线路故障、3拒接、4无应答/无人接听、5空号、6关机、7停机、8占线/用户正忙、9呼入限制、10欠费、11黑名单、12呼损

返回

{

"code": 200,

"status": "ok",

"message": "获取号码列表成功",

"data": {

"data": [

{

"number": "18651683344", // 被叫号码

"city": "南京", // 号码地区

"pro": "江苏", // 号码地区

"mobile_type": "联通", // 号码运营商

"area_code": "025",

"post_code": "210000",

"id": 1691,

"status_str": "呼叫成功", // 被叫号码状态

"callid": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f",

"calldate": "2020-03-06 23:04:37",

"bill": 26638,

"duration": 35639,

"hangupcause": "NORMAL_CLEARING",

"hangupdate": "2020-03-06 23:05:12",

"answerdate": "2020-03-06 23:04:46",

"is_blacklist": false, // 是否在黑名单中

"status": 1, // 被叫号码状态

"call_history": [ // 呼叫记录，call_history不传或者为0没有这个字段

{

"id": 356036, // auto_call_histories表里对应的id

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7", // 任务id

"call_id": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f",

"number_id": 1691,

"number": "18651683344",

"call_time": "2020-03-06 23:04:37", // 呼叫时间

"duration": 35639,

"hangup_cause": "NORMAL_CLEARING",

"hangup_code": "200",

"bill": 26638,

"call_status": "answer",

"status": 1, // 呼叫状态

"record_file": "/mnt/smartivr/recordings/2020-03-06/18651683344.90a48ed3-a5f6-4904-b1f3-a9ec883b069f.wav", // 全程录音地址，没接通为null

"calling_number": "17361984317",

"province_id": 3,

"city_id": 12,

"operator": 2,

"created_at": "2020-03-06 23:05:14",

"updated_at": "2020-03-06 23:05:14",

"status_str": "呼叫成功",

},

{

"id": 354060,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7",

"call_id": "1569523c-d3d3-48fd-97a0-ad88d6606a19",

"number_id": 1691,

"number": "18651683344",

"call_time": "2020-03-04 20:50:36",

"duration": 13339,

"hangup_cause": "NORMAL_CLEARING",

"hangup_code": null,

"bill": 0,

"call_status": "busy now",

"status": 8,

"record_file": null,

"calling_number": "17361984317",

"province_id": 3,

"city_id": 12,

"operator": 2,

"created_at": "2020-03-04 20:50:50",

"updated_at": "2020-03-04 20:50:50",

"status_str": "占线、用户正忙",

}

]

}

],

"total": 1, // 总计多少条数据

"last_page": 1 // 总计多少页（每页15条）

}

}

查询某通通话简要信息【可用来查询任务ID】

接口：GET v1/record/{record_id}

返回

{

"records": [{ // 主要通话内容

"id": "1c1ba3e3-83a4-4b7d-91b3-006abd3ff7bd",

"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",

"notify": "enter", // 需要过滤掉'notify'为'asrprogress_notify'的

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"error_code": 0,

"asrtype": null,

"callee": "18651683344",

"gender": null, // 性别

"asr_elapse": null,

"record_ms": null,

"volume_gain": null,

"question": "", // 用户说的话

"question_index": 0,

"speak_ms": 0,

"play_ms": 0,

"keyword": "",

"answer_id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a",

"answer_text": "流程1",

"word_class": "16",

"score": 0, // 此次通话的得分

"sequence": 1,

"created_at": "2019-04-22 18:19:55",

"updated_at": "2019-04-22 18:19:55",

"bridge_status": null,

"answer_content": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助\n普通文本，没有变量\n罗文龙先生", // 话术包含的内容(会转化姓名等变量)，机器人说的话（一般显示这个就可以了）

"contents": [{ // 设计话术的原始数组

"id": "d2b32d5d-4b05-4b51-91ae-40da779123ab",

"file_id": "bf4d6a59-1a37-4ad8-a616-edcc5a9fd813", // 上传录音的ID

"sort": 0, // 在当前话术里的排序

"status": true, // 是否启用

"translate_text": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助",

"wav_second": 15 // 录音长度(秒)

}],

"tags": [ // 此轮对话被贴上的标签

{

"id": "4c318fbd-834f-4b41-bfbe-a631e5422812", // 标签id

"name": "承认发布", // 标签名称

"description": "承认发布", // 标签描述

"color": "#2DF0D0", // 标签颜色

"user_id": "6cd3c09b-926d-4282-9470-946cd336e44a",

"status": true,

"created_at": "2020-01-16 11:07:13",

"updated_at": "2020-01-17 11:13:46",

"pivot": {

"taggable_id": "1336fc81-9f19-4d64-890f-9aaa5f70b52e",

"tag_id": "4c318fbd-834f-4b41-bfbe-a631e5422812",

"created_at": "2020-02-16 12:21:17",

"updated_at": "2020-02-16 12:21:17"

},

"tag_group": [ // 所属母标签列表

{

"id": 1, // 母标签id

"user_id": "6cd3c09b-926d-4282-9470-946cd336e44a",

"name": "弱意向", // 母标签名

"created_at": "2019-12-17 21:14:57",

"updated_at": "2019-12-17 21:14:57",

"tag_scene_id": "ad2c92fe-f993-47d6-9e86-f73a5511dcae" // 业务场景id

},

]

}

] // 触发的标签

}, {

"id": "e68f7a65-f98e-4c12-ab1c-a8bc2071b02f", // 通话记录详情的ID，一个通话记录包含多个通话详情

"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541", // 通话记录的ID

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",

"notify": "asrprogress_notify", // 此类型为过程性录音，不需要展示

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"error_code": 0,

"asrtype": "aliyun", // 使用的asr引擎

"callee": "18651683344", // 被叫号码

"gender": 2,

"asr_elapse": 841,

"record_ms": 1690,

"volume_gain": 8.040982,

"question": "啊", // 接听人说的话

"question_index": 1,

"speak_ms": 0,

"play_ms": 740,

"keyword": null, // 接听人触发的关键词

"answer_id": null,

"answer_text": null,

"word_class": null,

"score": 0, // 这轮通话的得分

"sequence": 2,

"created_at": "2019-04-22 18:19:58",

"updated_at": "2019-04-22 18:19:58",

"bridge_status": null, // 是否是转接后，1是转接后，null为不是

"answer_content": null,

"contents": [],

"tags": []

}, {

"id": "8a6436b0-5b41-4dc8-bb4d-7e5451ecf5eb",

"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",

"notify": "asrmessage_notify",

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"error_code": 0,

"asrtype": null,

"callee": "18651683344",

"gender": null,

"asr_elapse": null,

"record_ms": null,

"volume_gain": null,

"question": "啊",

"question_index": 1,

"speak_ms": 875,

"play_ms": 740,

"keyword": null,

"answer_id": null,

"answer_text": null,

"word_class": null,

"score": 0,

"sequence": 3,

"created_at": "2019-04-22 18:19:58",

"updated_at": "2019-04-22 18:19:58",

"bridge_status": null,

"answer_content": null,

"contents": [],

"tags": []

}, {

"id": "8a0b22f8-a5d2-4fbf-9297-5c79da0dd82d",

"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",

"notify": "asrprogress_notify",

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"error_code": 0,

"asrtype": "aliyun",

"callee": "13530525008",

"gender": 2,

"asr_elapse": 909,

"record_ms": 2210,

"volume_gain": 6.721436,

"question": "不再见，再见。",

"question_index": 2,

"speak_ms": 0,

"play_ms": 3280,

"keyword": null,

"answer_id": null,

"answer_text": null,

"word_class": null,

"score": 0,

"sequence": 4,

"created_at": "2019-04-22 18:20:01",

"updated_at": "2019-04-22 18:20:01",

"bridge_status": null,

"answer_content": null,

"contents": [],

"tags": []

}, {

"id": "118d691e-5a80-42f2-8ad8-40e34bc9b321",

"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",

"notify": "asrmessage_notify",

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"error_code": 0,

"asrtype": null,

"callee": "18651683344",

"gender": null,

"asr_elapse": null,

"record_ms": null,

"volume_gain": null,

"question": "不再见，再见。",

"question_index": 2,

"speak_ms": 1395,

"play_ms": 3280,

"keyword": "再见",

"answer_id": "15d1230b-9820-4662-9aa2-e2003176efb0",

"answer_text": "普适结束语",

"word_class": "1",

"score": 0,

"sequence": 5,

"created_at": "2019-04-22 18:20:02",

"updated_at": "2019-04-22 18:20:02",

"bridge_status": null,

"answer_content": "感谢您的接听，我就打扰您了，祝您生活愉快，再见",

"contents": [{

"id": "591c75c5-bba3-428a-940a-1828d68695bd",

"file_id": "6e1c0b72-407e-499f-9474-88aaa32f45ac",

"sort": 0,

"status": true,

"translate_text": "感谢您的接听，我就打扰您了，祝您生活愉快，再见",

"wav_second": 3.577875

}],

"tags": []

}],

"is_intervene_bridge": false, // 是否被转接

"is_intervene_hangup": false, // 是否被强制挂断

"intervene_number": [{ // 可转接号码

"id": 2,

"name": "罗文龙",

"number": "18651683***"

}, {

"id": 5,

"name": "wjx",

"number": "18262625***"

}, {

"id": 6,

"name": "test",

"number": "18751553***"

}],

"is_crm_exists": true, // 是否在CRM中存在此号码的数据

"info": {

"record": { // 整通通话详情

"id": "9c736f53-0c1b-4047-b30a-dd87d2968541",

"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158", // 所在任务

"group_id": 297, // 使用话术分组

"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",

"score": 0, // 总体得分

"callee": "18651683344", // 被叫号码

"caller_number": "17361984317",

"duration": 17600,

"error_code": 0,

"gender": 2, // 性别0未知、1女、2男、3疑似女、4疑似男

"level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",

"calldate": "2019-04-22 18:19:47",

"bill": 10120, // 通话时长ms

"hangupcause": "NORMAL_CLEARING",

"hangupdate": "2019-04-22 18:20:05",

"answerdate": "2019-04-22 18:19:55",

"recordfile": "/mnt/smartivr/recordings/2019-04-22/18651683344.297.18-19-55.281db55e-64e8-11e9-9bb2-3564eb72c846.wav",

"bridge_callid": null,

"bridge_number": null,

"bridge_calldate": null,

"bridge_answerdate": null,

"hangup_disposition": 1, //谁先挂断电话，机器人1，客户2

"created_at": "2019-04-22 18:19:55",

"updated_at": "2019-04-22 18:20:07",

"rounds": 2, // 进行了几轮对话

"level_name": "D级(无意向)", // 等级名称

"bredge_number": null,

"gender_str": "男", // 性别

"hangup_disposition_str": "AI", //谁先挂断电话

"level": { // 对应等级

"id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",

"name": "D级",

"alias": "无意向",

"color": "#000"

},

"crm_number": {

"id": "61d03681-04a2-4a81-97e9-f37825dfbfe9",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"number": "18651683344",

"deleted_at": null,

"created_at": "2019-04-10 19:24:05",

"updated_at": "2019-04-10 19:24:05"

}

},

"task": { // 所在任务详情

"uuid": "840a4346-d0ac-4800-9c73-3d06275a9158",

"name": "教育测试2",

"create_datetime": "2018-12-20 16:43:21",

"alter_datetime": "2019-05-15 19:25:06",

"start": 0,

"maximumcall": 1,

"call_per_second": 10,

"recycle_limit": 1,

"random_assignment_number": 0,

"disable_dial_timegroup": null,

"destination_extension": 297,

"destination_dialplan": "XML",

"destination_context": "default",

"scheduling_policy_ratio": null,

"scheduling_queue": null,

"dial_format": "",

"domain": null,

"remark": null,

"sort": 2,

"originate_variables": "{execute_on_media=start_da2}",

"_originate_timeout": 60,

"_origination_caller_id_number": "300708",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"caller_line_id": null,

"customer_service_id": null,

"call_notify_url": "http://127.0.0.1:81/api/hangup_notify",

"call_notify_type": 2,

"start_str": "暂停",

"group_str": "电销系统测试",

"progress_bar": { // 任务进度 [弃用]

"total": 3,

"progress": 3,

"percent": 100

},

"group": {

"id": 297,

"name": "电销系统测试",

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"debug": false,

"deleted_at": null,

"created_at": "2018-12-15 18:46:41",

"updated_at": "2019-04-08 17:09:43",

"link_word_group_id": "1",

"tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd",

"default": false

}

}

},

"mobile_info": { // 电话归属地等信息

"mobile_type": "联通",

"province": "江苏",

"city": "南京"

},

"utterances": [{ // 使用话术组所有主流程

"id": "01f0a962-bee2-4456-a0f0-93725642f746",

"name": "流程2",

"description": "客户身份确认",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 2,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 0,

"play_ms": 3000,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:50:04",

"updated_at": "2018-12-15 18:50:04",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}, {

"id": "146e883b-24b0-4125-bb8c-99d0413f612b",

"name": "流程5",

"description": "上课准备",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 10,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 50,

"play_ms": 3000,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:52:11",

"updated_at": "2018-12-15 18:52:11",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}, {

"id": "4f9455ec-3e8b-40e2-a6bc-2fb01d2e2e74",

"name": "流程4",

"description": "活动邀约",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 4,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 50,

"play_ms": 3000,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:51:37",

"updated_at": "2018-12-15 18:51:37",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}, {

"id": "67f21076-0c67-43d9-b366-e509fd4f076e",

"name": "流程6",

"description": "结束通知",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 10,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 100,

"play_ms": 3000,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:52:58",

"updated_at": "2018-12-15 18:52:58",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}, {

"id": "a4c1aed5-f28d-4fe8-bdb2-70c29acdac3e",

"name": "流程3",

"description": "客户需求确认",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 3,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 0,

"play_ms": 3000,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:50:56",

"updated_at": "2018-12-15 18:50:56",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}, {

"id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a",

"name": "流程1",

"description": "开场白",

"group_id": 297,

"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",

"context_id": null,

"priority": 1,

"action": null,

"word_class": 16,

"wait": 4000,

"retry": 0,

"max_retry": 0,

"score": 0,

"play_ms": -1,

"enquire": true,

"customer_service_id": null,

"identify_type": 4,

"deleted_at": null,

"created_at": "2018-12-15 18:49:32",

"updated_at": "2018-12-15 18:49:32",

"background_file_id": null,

"block_asr": 0,

"word_class_str": "主流程",

"action_str": ""

}]

}

部分字段解释

info.record整端通话的相关数据

info.task通话所在任务的相关数据

intervene_number、is_crm_exists、is_intervene_bridge、is_intervene_hangup用不到

mobile_info手机所在区域、运营商

records每句通话的记录

utterances话术所有主流程