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ai电销机器人系统搭建开发-通话模块_ai外呼机器人系统搭建

作者：盐析白兔 | 2024-04-02 15:41:24

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ai外呼机器人系统搭建

通话相关
某任务的通话记录列表
接口：POST v1/task/query_done_task_phones
data
参数 类型 示例 解释 required
task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes
page int 1 页码 yes
id string b1e91cb9-597cc-a5d25c339a99 通话记录的id no
levels array [[0, 100], [100, 500]] 评分等级对应的评分区间 no
keyword string 18651683344 被叫号码 no
bills array [0, 200] 通话时间(秒) no
rounds array [0, 5] 交互次数 no
tags array [1bcecc13-e873-499c-913c-d9246a898180] 标签的id no
start_at string 2019-05-23 23:59:59 开始时间 no
end_at string 2019-05-23 23:59:59 结束时间 no
返回

  1. {
  2.     "data": [{ // 通话记录列表
  3.     "tags": [ // 本次通话被打上的子标签列表
  4.       {
  5.         "id": "ee109a20-6b98-4463-94fe-ea730e2188c7", // 子标签id
  6.         "name": "脏话", // 子标签名称
  7.         "description": "脏话",
  8.         "color": "#2d8cf0", // 子标签颜色
  9.         "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  10.         "status": true, // 子标签状态
  11.         "created_at": "2020-03-06 21:55:56",
  12.         "updated_at": "2020-03-06 21:55:56",
  13.         "pivot": { // 子标签 - 母标签 的关联关系记录
  14.           "taggable_id": "80599bfe-7027-412f-adec-1f24075219ca",
  15.           "tag_id": "ee109a20-6b98-4463-94fe-ea730e2188c7",
  16.           "created_at": "2020-03-06 22:32:37",
  17.           "updated_at": "2020-03-06 22:32:37"
  18.         },
  19.         "tag_groups": [ // 此标签属于的母标签
  20.           {
  21.             "id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc",
  22.             "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  23.             "name": "无意向",
  24.             "created_at": "2020-03-06 21:54:58",
  25.             "updated_at": "2020-03-06 21:54:58",
  26.             "tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd" // 母标签属于的业务场景
  27.           }
  28.         ]
  29.       }
  30.     ],
  31.     "tag_groups": [ // 命中的母标签列表
  32.       {
  33.         "id": "f7eba8dd-3721-4e15-b197-6b0c16639eec",
  34.         "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  35.         "name": "有意向",
  36.         "created_at": "2020-03-06 21:54:51",
  37.         "updated_at": "2020-03-06 21:54:51",
  38.         "tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"
  39.       },
  40.       {
  41.         "id": "f7eba8dd-3721-4e15-b197-6b0c16639eec",
  42.         "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  43.         "name": "有意向",
  44.         "created_at": "2020-03-06 21:54:51",
  45.         "updated_at": "2020-03-06 21:54:51",
  46.         "tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd",
  47.       },
  48.       {
  49.         "id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc",
  50.         "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  51.         "name": "无意向",
  52.         "created_at": "2020-03-06 21:54:58",
  53.         "updated_at": "2020-03-06 21:54:58",
  54.         "tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"
  55.       },
  56.     ],
  57.     "operator_name": "联通", // 运营商
  58.         "id": "6d44d2f4-90f9-4621-8c77-e5e70c810623", // 本次通话记录的id
  59.         "task_id": "234cdcac-501c-47b5-9c06-47a658f363b8",// 任务id
  60.         "group_id": 299, // 话术组id
  61.         "callid": "d6a577d4-7180-11e9-80bd-7fed30fcff3f",
  62.         "score": 0, // 通话得分
  63.         "callee": "18810495721", // 被叫号码
  64.         "caller_number": "300708", // 主叫号码
  65.         "duration": 60080,
  66.         "error_code": 0,
  67.         "gender": 1, // 性别
  68.         "level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",
  69.         "calldate": "2019-05-08 19:02:58",
  70.         "bill": 31319, // 通话时间ms
  71.         "hangupcause": "NORMAL_CLEARING",
  72.         "hangupdate": "2019-05-08 19:03:58",
  73.         "answerdate": "2019-05-08 19:03:26",
  74.         "recordfile": "/mnt/smartivr/recordings/2019-05-08/18810495721.299.19-03-27.d6a577d4-7180-11e9-80bd-7fed30fcff3f.wav", // 全程通话录音在硬盘里的位置
  75.         "bridge_callid": null,
  76.         "bridge_number": null,
  77.         "bridge_calldate": null,
  78.         "bridge_answerdate": null,
  79.         "hangup_disposition": 1, // 挂断方
  80.         "created_at": "2019-05-08 19:03:27",
  81.         "updated_at": "2019-05-08 19:03:59",
  82.         "rounds": 0, // 通话轮数
  83.         "level_name": "D级(无意向)",
  84.         "bredge_number": null,
  85.     "read_at": "2020-03-06 23:06:46", // 查看时间
  86.     "province_id": 3, // 省id
  87.     "city_id": 12, // 市id
  88.     "operator": 2, // 运营商
  89.         "level": { // score对应评分等级
  90.             "id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",
  91.             "name": "D级",
  92.             "alias": "无意向",
  93.             "color": "#000"
  94.         },
  95.         "gender_str": "未知", // 性别
  96.         "hangup_disposition_str": "AI", // 挂断方
  97.  
  98.         "city": { // 被叫号码的归属地
  99.       id: 12
  100.       pid: 3
  101.       city: "南京"
  102.       area_code: "025"
  103.       post_code: "210000"
  104.       created_at: "2019-05-09 09:08:45"
  105.       updated_at: "2019-05-09 09:08:45"
  106.     },
  107.         "province": {// 被叫号码的归属地
  108.       "id": 3,
  109.       "pid": null,
  110.       "city": "江苏",
  111.       "area_code": "0519",
  112.       "post_code": "213000",
  113.       "created_at": "2019-05-09 09:08:45",
  114.       "updated_at": "2019-05-09 09:08:45"
  115.     }, 
  116.     }],
  117.     "total": 1, // 总计多少条数据
  118.     "last_page": 1 // 总计多少页（每页15条）
  119. }

字段说明 1.评分等级需要自己请求，接口在其他中； 2.标签需要自己请求，接口在其他中；

某任务的电话号码
接口：GET v1/task/number
params
参数 类型 示例 解释 required
task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes
page int 1 页码 yes
status array [0 ,1] 号码的状态 no
keyword string 18651683344 被叫号码 no
type array [‘lt’, ‘dx’, ‘yd’] 运营商 no
call_history int 1 是否要呼叫记录[不传或者传0为不要] No
status：

0等待呼叫、1呼叫成功、2线路故障、3拒接、4无应答/无人接听、5空号、6关机、7停机、8占线/用户正忙、9呼入限制、10欠费、11黑名单、12呼损

返回
 

  1. {
  2.     "code": 200,
  3.     "status": "ok",
  4.     "message": "获取号码列表成功",
  5.     "data": {
  6.         "data": [
  7.             {
  8.               "number": "18651683344", // 被叫号码
  9.               "city": "南京", // 号码地区
  10.               "pro": "江苏", // 号码地区
  11.               "mobile_type": "联通", // 号码运营商
  12.               "area_code": "025",
  13.               "post_code": "210000",
  14.               "id": 1691,
  15.               "status_str": "呼叫成功", // 被叫号码状态
  16.               "callid": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f",
  17.               "calldate": "2020-03-06 23:04:37",
  18.               "bill": 26638,
  19.               "duration": 35639,
  20.               "hangupcause": "NORMAL_CLEARING",
  21.               "hangupdate": "2020-03-06 23:05:12",
  22.               "answerdate": "2020-03-06 23:04:46",
  23.               "is_blacklist": false, // 是否在黑名单中
  24.               "status": 1, // 被叫号码状态
  25.               "call_history": [ // 呼叫记录，call_history不传或者为0没有这个字段
  26.                 {
  27.                   "id": 356036, // auto_call_histories表里对应的id
  28.                   "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  29.                   "task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7", // 任务id
  30.                   "call_id": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f",
  31.                   "number_id": 1691,
  32.                   "number": "18651683344",
  33.                   "call_time": "2020-03-06 23:04:37", // 呼叫时间
  34.                   "duration": 35639,
  35.                   "hangup_cause": "NORMAL_CLEARING",
  36.                   "hangup_code": "200",
  37.                   "bill": 26638,
  38.                   "call_status": "answer",
  39.                   "status": 1, // 呼叫状态
  40.                   "record_file": "/mnt/smartivr/recordings/2020-03-06/18651683344.90a48ed3-a5f6-4904-b1f3-a9ec883b069f.wav", // 全程录音地址，没接通为null
  41.                   "calling_number": "17361984317",
  42.                   "province_id": 3,
  43.                   "city_id": 12,
  44.                   "operator": 2,
  45.                   "created_at": "2020-03-06 23:05:14",
  46.                   "updated_at": "2020-03-06 23:05:14",
  47.                   "status_str": "呼叫成功",
  48.                 },
  49.                 {
  50.                   "id": 354060,
  51.                   "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  52.                   "task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7",
  53.                   "call_id": "1569523c-d3d3-48fd-97a0-ad88d6606a19",
  54.                   "number_id": 1691,
  55.                   "number": "18651683344",
  56.                   "call_time": "2020-03-04 20:50:36",
  57.                   "duration": 13339,
  58.                   "hangup_cause": "NORMAL_CLEARING",
  59.                   "hangup_code": null,
  60.                   "bill": 0,
  61.                   "call_status": "busy now",
  62.                   "status": 8,
  63.                   "record_file": null,
  64.                   "calling_number": "17361984317",
  65.                   "province_id": 3,
  66.                   "city_id": 12,
  67.                   "operator": 2,
  68.                   "created_at": "2020-03-04 20:50:50",
  69.                   "updated_at": "2020-03-04 20:50:50",
  70.                   "status_str": "占线、用户正忙",
  71.                 }
  72.               ]
  73.             }
  74.         ],
  75.         "total": 1, // 总计多少条数据
  76.         "last_page": 1 // 总计多少页（每页15条）
  77.     }
  78. }

查询某通通话简要信息【可用来查询任务ID】
接口：GET v1/record/{record_id}
返回

  1. {
  2. "records": [{ // 主要通话内容
  3.     "id": "1c1ba3e3-83a4-4b7d-91b3-006abd3ff7bd",
  4.     "record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",
  5.     "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",
  6.     "notify": "enter", // 需要过滤掉'notify'为'asrprogress_notify'的 
  7.     "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  8.     "error_code": 0,
  9.     "asrtype": null,
  10.     "callee": "18651683344",
  11.     "gender": null, // 性别
  12.     "asr_elapse": null,
  13.     "record_ms": null,
  14.     "volume_gain": null,
  15.     "question": "", // 用户说的话
  16.     "question_index": 0,
  17.     "speak_ms": 0,
  18.     "play_ms": 0,
  19.     "keyword": "",
  20.     "answer_id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a",
  21.     "answer_text": "流程1",
  22.     "word_class": "16",
  23.     "score": 0, // 此次通话的得分
  24.     "sequence": 1,
  25.     "created_at": "2019-04-22 18:19:55",
  26.     "updated_at": "2019-04-22 18:19:55",
  27.     "bridge_status": null,
  28.     "answer_content": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助\n普通文本，没有变量\n罗文龙先生", // 话术包含的内容(会转化姓名等变量)，机器人说的话（一般显示这个就可以了）
  29.     "contents": [{ // 设计话术的原始数组
  30.         "id": "d2b32d5d-4b05-4b51-91ae-40da779123ab",
  31.         "file_id": "bf4d6a59-1a37-4ad8-a616-edcc5a9fd813", // 上传录音的ID
  32.         "sort": 0, // 在当前话术里的排序
  33.         "status": true, // 是否启用
  34.         "translate_text": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助",
  35.         "wav_second": 15 // 录音长度(秒)
  36.     }],
  37.     "tags": [ // 此轮对话被贴上的标签
  38.   {
  39.     "id": "4c318fbd-834f-4b41-bfbe-a631e5422812", // 标签id
  40.     "name": "承认发布", // 标签名称
  41.     "description": "承认发布", // 标签描述
  42.     "color": "#2DF0D0", // 标签颜色
  43.     "user_id": "6cd3c09b-926d-4282-9470-946cd336e44a",
  44.     "status": true,
  45.     "created_at": "2020-01-16 11:07:13",
  46.     "updated_at": "2020-01-17 11:13:46",
  47.     "pivot": {
  48.       "taggable_id": "1336fc81-9f19-4d64-890f-9aaa5f70b52e",
  49.       "tag_id": "4c318fbd-834f-4b41-bfbe-a631e5422812",
  50.       "created_at": "2020-02-16 12:21:17",
  51.       "updated_at": "2020-02-16 12:21:17"
  52.     },
  53.     "tag_group": [ // 所属母标签列表
  54.       { 
  55.         "id": 1, // 母标签id
  56.         "user_id": "6cd3c09b-926d-4282-9470-946cd336e44a",
  57.         "name": "弱意向", // 母标签名
  58.         "created_at": "2019-12-17 21:14:57",
  59.         "updated_at": "2019-12-17 21:14:57",
  60.         "tag_scene_id": "ad2c92fe-f993-47d6-9e86-f73a5511dcae" // 业务场景id
  61.       },
  62.     ]
  63.   }
  64. ] // 触发的标签
  65. }, {
  66.     "id": "e68f7a65-f98e-4c12-ab1c-a8bc2071b02f", // 通话记录详情的ID，一个通话记录包含多个通话详情
  67.     "record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541", // 通话记录的ID
  68.     "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",
  69.     "notify": "asrprogress_notify", // 此类型为过程性录音，不需要展示
  70.     "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  71.     "error_code": 0,
  72.     "asrtype": "aliyun", // 使用的asr引擎
  73.     "callee": "18651683344", // 被叫号码
  74.     "gender": 2,
  75.     "asr_elapse": 841,
  76.     "record_ms": 1690,
  77.     "volume_gain": 8.040982,
  78.     "question": "啊", // 接听人说的话
  79.     "question_index": 1,
  80.     "speak_ms": 0,
  81.     "play_ms": 740,
  82.     "keyword": null, // 接听人触发的关键词
  83.     "answer_id": null,
  84.     "answer_text": null,
  85.     "word_class": null,
  86.     "score": 0, // 这轮通话的得分
  87.     "sequence": 2,
  88.     "created_at": "2019-04-22 18:19:58",
  89.     "updated_at": "2019-04-22 18:19:58",
  90.     "bridge_status": null, // 是否是转接后，1是转接后，null为不是
  91.     "answer_content": null,
  92.     "contents": [],
  93.     "tags": []
  94. }, {
  95.     "id": "8a6436b0-5b41-4dc8-bb4d-7e5451ecf5eb",
  96.     "record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",
  97.     "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",
  98.     "notify": "asrmessage_notify",
  99.     "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  100.     "error_code": 0,
  101.     "asrtype": null,
  102.     "callee": "18651683344",
  103.     "gender": null,
  104.     "asr_elapse": null,
  105.     "record_ms": null,
  106.     "volume_gain": null,
  107.     "question": "啊",
  108.     "question_index": 1,
  109.     "speak_ms": 875,
  110.     "play_ms": 740,
  111.     "keyword": null,
  112.     "answer_id": null,
  113.     "answer_text": null,
  114.     "word_class": null,
  115.     "score": 0,
  116.     "sequence": 3,
  117.     "created_at": "2019-04-22 18:19:58",
  118.     "updated_at": "2019-04-22 18:19:58",
  119.     "bridge_status": null,
  120.     "answer_content": null,
  121.     "contents": [],
  122.     "tags": []
  123. }, {
  124.     "id": "8a0b22f8-a5d2-4fbf-9297-5c79da0dd82d",
  125.     "record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",
  126.     "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",
  127.     "notify": "asrprogress_notify",
  128.     "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  129.     "error_code": 0,
  130.     "asrtype": "aliyun",
  131.     "callee": "13530525008",
  132.     "gender": 2,
  133.     "asr_elapse": 909,
  134.     "record_ms": 2210,
  135.     "volume_gain": 6.721436,
  136.     "question": "不再见，再见。",
  137.     "question_index": 2,
  138.     "speak_ms": 0,
  139.     "play_ms": 3280,
  140.     "keyword": null,
  141.     "answer_id": null,
  142.     "answer_text": null,
  143.     "word_class": null,
  144.     "score": 0,
  145.     "sequence": 4,
  146.     "created_at": "2019-04-22 18:20:01",
  147.     "updated_at": "2019-04-22 18:20:01",
  148.     "bridge_status": null,
  149.     "answer_content": null,
  150.     "contents": [],
  151.     "tags": []
  152. }, {
  153.     "id": "118d691e-5a80-42f2-8ad8-40e34bc9b321",
  154.     "record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541",
  155.     "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158",
  156.     "notify": "asrmessage_notify",
  157.     "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  158.     "error_code": 0,
  159.     "asrtype": null,
  160.     "callee": "18651683344",
  161.     "gender": null,
  162.     "asr_elapse": null,
  163.     "record_ms": null,
  164.     "volume_gain": null,
  165.     "question": "不再见，再见。",
  166.     "question_index": 2,
  167.     "speak_ms": 1395,
  168.     "play_ms": 3280,
  169.     "keyword": "再见",
  170.     "answer_id": "15d1230b-9820-4662-9aa2-e2003176efb0",
  171.     "answer_text": "普适结束语",
  172.     "word_class": "1",
  173.     "score": 0,
  174.     "sequence": 5,
  175.     "created_at": "2019-04-22 18:20:02",
  176.     "updated_at": "2019-04-22 18:20:02",
  177.     "bridge_status": null,
  178.     "answer_content": "感谢您的接听，我就打扰您了，祝您生活愉快，再见",
  179.     "contents": [{
  180.         "id": "591c75c5-bba3-428a-940a-1828d68695bd",
  181.         "file_id": "6e1c0b72-407e-499f-9474-88aaa32f45ac",
  182.         "sort": 0,
  183.         "status": true,
  184.         "translate_text": "感谢您的接听，我就打扰您了，祝您生活愉快，再见",
  185.         "wav_second": 3.577875
  186.     }],
  187.     "tags": []
  188. }],
  189. "is_intervene_bridge": false, // 是否被转接
  190. "is_intervene_hangup": false, // 是否被强制挂断
  191. "intervene_number": [{ // 可转接号码
  192.     "id": 2,
  193.     "name": "罗文龙",
  194.     "number": "18651683***"
  195. }, {
  196.     "id": 5,
  197.     "name": "wjx",
  198.     "number": "18262625***"
  199. }, {
  200.     "id": 6,
  201.     "name": "test",
  202.     "number": "18751553***"
  203. }],
  204. "is_crm_exists": true, // 是否在CRM中存在此号码的数据
  205. "info": {
  206.     "record": { // 整通通话详情
  207.         "id": "9c736f53-0c1b-4047-b30a-dd87d2968541",
  208.         "task_id": "840a4346-d0ac-4800-9c73-3d06275a9158", // 所在任务 
  209.         "group_id": 297, // 使用话术分组
  210.         "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846",
  211.         "score": 0, // 总体得分
  212.         "callee": "18651683344", // 被叫号码
  213.         "caller_number": "17361984317",
  214.         "duration": 17600,
  215.         "error_code": 0,
  216.         "gender": 2, // 性别0未知、1女、2男、3疑似女、4疑似男
  217.         "level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",
  218.         "calldate": "2019-04-22 18:19:47",
  219.         "bill": 10120, // 通话时长ms
  220.         "hangupcause": "NORMAL_CLEARING",
  221.         "hangupdate": "2019-04-22 18:20:05",
  222.         "answerdate": "2019-04-22 18:19:55",
  223.         "recordfile": "/mnt/smartivr/recordings/2019-04-22/18651683344.297.18-19-55.281db55e-64e8-11e9-9bb2-3564eb72c846.wav",
  224.         "bridge_callid": null,
  225.         "bridge_number": null,
  226.         "bridge_calldate": null,
  227.         "bridge_answerdate": null,
  228.         "hangup_disposition": 1, //谁先挂断电话，机器人1，客户2
  229.         "created_at": "2019-04-22 18:19:55",
  230.         "updated_at": "2019-04-22 18:20:07",
  231.         "rounds": 2, // 进行了几轮对话
  232.         "level_name": "D级(无意向)", // 等级名称
  233.         "bredge_number": null,
  234.         "gender_str": "男",  // 性别
  235.         "hangup_disposition_str": "AI", //谁先挂断电话
  236.         "level": { // 对应等级
  237.             "id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783",
  238.             "name": "D级",
  239.             "alias": "无意向",
  240.             "color": "#000"
  241.         },
  242.         "crm_number": {
  243.             "id": "61d03681-04a2-4a81-97e9-f37825dfbfe9",
  244.             "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  245.             "number": "18651683344",
  246.             "deleted_at": null,
  247.             "created_at": "2019-04-10 19:24:05",
  248.             "updated_at": "2019-04-10 19:24:05"
  249.         }
  250.     },
  251.     "task": { // 所在任务详情
  252.         "uuid": "840a4346-d0ac-4800-9c73-3d06275a9158",
  253.         "name": "教育测试2",
  254.         "create_datetime": "2018-12-20 16:43:21",
  255.         "alter_datetime": "2019-05-15 19:25:06",
  256.         "start": 0,
  257.         "maximumcall": 1,
  258.         "call_per_second": 10,
  259.         "recycle_limit": 1,
  260.         "random_assignment_number": 0,
  261.         "disable_dial_timegroup": null,
  262.         "destination_extension": 297,
  263.         "destination_dialplan": "XML",
  264.         "destination_context": "default",
  265.         "scheduling_policy_ratio": null,
  266.         "scheduling_queue": null,
  267.         "dial_format": "",
  268.         "domain": null,
  269.         "remark": null,
  270.         "sort": 2,
  271.         "originate_variables": "{execute_on_media=start_da2}",
  272.         "_originate_timeout": 60,
  273.         "_origination_caller_id_number": "300708",
  274.         "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  275.         "caller_line_id": null,
  276.         "customer_service_id": null,
  277.         "call_notify_url": "http://127.0.0.1:81/api/hangup_notify",
  278.         "call_notify_type": 2,
  279.         "start_str": "暂停",
  280.         "group_str": "电销系统测试",
  281.         "progress_bar": { // 任务进度 [弃用]
  282.             "total": 3,
  283.             "progress": 3,
  284.             "percent": 100
  285.         },
  286.         "group": {
  287.             "id": 297,
  288.             "name": "电销系统测试",
  289.             "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  290.             "debug": false,
  291.             "deleted_at": null,
  292.             "created_at": "2018-12-15 18:46:41",
  293.             "updated_at": "2019-04-08 17:09:43",
  294.     "link_word_group_id": "1",
  295.     "tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd",
  296.             "default": false
  297.         }
  298.     }
  299. },
  300. "mobile_info": { // 电话归属地等信息
  301.     "mobile_type": "联通",
  302.     "province": "江苏",
  303.     "city": "南京"
  304. },
  305. "utterances": [{ // 使用话术组所有主流程
  306.     "id": "01f0a962-bee2-4456-a0f0-93725642f746",
  307.     "name": "流程2",
  308.     "description": "客户身份确认",
  309.     "group_id": 297,
  310.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  311.     "context_id": null,
  312.     "priority": 2,
  313.     "action": null,
  314.     "word_class": 16,
  315.     "wait": 4000,
  316.     "retry": 0,
  317.     "max_retry": 0,
  318.     "score": 0,
  319.     "play_ms": 3000,
  320.     "enquire": true,
  321.     "customer_service_id": null,
  322.     "identify_type": 4,
  323.     "deleted_at": null,
  324.     "created_at": "2018-12-15 18:50:04",
  325.     "updated_at": "2018-12-15 18:50:04",
  326.     "background_file_id": null,
  327.     "block_asr": 0,
  328.     "word_class_str": "主流程",
  329.     "action_str": ""
  330. }, {
  331.     "id": "146e883b-24b0-4125-bb8c-99d0413f612b",
  332.     "name": "流程5",
  333.     "description": "上课准备",
  334.     "group_id": 297,
  335.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  336.     "context_id": null,
  337.     "priority": 10,
  338.     "action": null,
  339.     "word_class": 16,
  340.     "wait": 4000,
  341.     "retry": 0,
  342.     "max_retry": 0,
  343.     "score": 50,
  344.     "play_ms": 3000,
  345.     "enquire": true,
  346.     "customer_service_id": null,
  347.     "identify_type": 4,
  348.     "deleted_at": null,
  349.     "created_at": "2018-12-15 18:52:11",
  350.     "updated_at": "2018-12-15 18:52:11",
  351.     "background_file_id": null,
  352.     "block_asr": 0,
  353.     "word_class_str": "主流程",
  354.     "action_str": ""
  355. }, {
  356.     "id": "4f9455ec-3e8b-40e2-a6bc-2fb01d2e2e74",
  357.     "name": "流程4",
  358.     "description": "活动邀约",
  359.     "group_id": 297,
  360.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  361.     "context_id": null,
  362.     "priority": 4,
  363.     "action": null,
  364.     "word_class": 16,
  365.     "wait": 4000,
  366.     "retry": 0,
  367.     "max_retry": 0,
  368.     "score": 50,
  369.     "play_ms": 3000,
  370.     "enquire": true,
  371.     "customer_service_id": null,
  372.     "identify_type": 4,
  373.     "deleted_at": null,
  374.     "created_at": "2018-12-15 18:51:37",
  375.     "updated_at": "2018-12-15 18:51:37",
  376.     "background_file_id": null,
  377.     "block_asr": 0,
  378.     "word_class_str": "主流程",
  379.     "action_str": ""
  380. }, {
  381.     "id": "67f21076-0c67-43d9-b366-e509fd4f076e",
  382.     "name": "流程6",
  383.     "description": "结束通知",
  384.     "group_id": 297,
  385.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  386.     "context_id": null,
  387.     "priority": 10,
  388.     "action": null,
  389.     "word_class": 16,
  390.     "wait": 4000,
  391.     "retry": 0,
  392.     "max_retry": 0,
  393.     "score": 100,
  394.     "play_ms": 3000,
  395.     "enquire": true,
  396.     "customer_service_id": null,
  397.     "identify_type": 4,
  398.     "deleted_at": null,
  399.     "created_at": "2018-12-15 18:52:58",
  400.     "updated_at": "2018-12-15 18:52:58",
  401.     "background_file_id": null,
  402.     "block_asr": 0,
  403.     "word_class_str": "主流程",
  404.     "action_str": ""
  405. }, {
  406.     "id": "a4c1aed5-f28d-4fe8-bdb2-70c29acdac3e",
  407.     "name": "流程3",
  408.     "description": "客户需求确认",
  409.     "group_id": 297,
  410.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  411.     "context_id": null,
  412.     "priority": 3,
  413.     "action": null,
  414.     "word_class": 16,
  415.     "wait": 4000,
  416.     "retry": 0,
  417.     "max_retry": 0,
  418.     "score": 0,
  419.     "play_ms": 3000,
  420.     "enquire": true,
  421.     "customer_service_id": null,
  422.     "identify_type": 4,
  423.     "deleted_at": null,
  424.     "created_at": "2018-12-15 18:50:56",
  425.     "updated_at": "2018-12-15 18:50:56",
  426.     "background_file_id": null,
  427.     "block_asr": 0,
  428.     "word_class_str": "主流程",
  429.     "action_str": ""
  430. }, {
  431.     "id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a",
  432.     "name": "流程1",
  433.     "description": "开场白",
  434.     "group_id": 297,
  435.     "user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
  436.     "context_id": null,
  437.     "priority": 1,
  438.     "action": null,
  439.     "word_class": 16,
  440.     "wait": 4000,
  441.     "retry": 0,
  442.     "max_retry": 0,
  443.     "score": 0,
  444.     "play_ms": -1,
  445.     "enquire": true,
  446.     "customer_service_id": null,
  447.     "identify_type": 4,
  448.     "deleted_at": null,
  449.     "created_at": "2018-12-15 18:49:32",
  450.     "updated_at": "2018-12-15 18:49:32",
  451.     "background_file_id": null,
  452.     "block_asr": 0,
  453.     "word_class_str": "主流程",
  454.     "action_str": ""
  455. }]
  456. }

 部分字段解释

info.record整端通话的相关数据
info.task通话所在任务的相关数据
intervene_number、is_crm_exists、is_intervene_bridge、is_intervene_hangup用不到
mobile_info手机所在区域、运营商
records每句通话的记录
utterances话术所有主流程
 

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